E-QUAL is committed to protecting any personal or sensitive1 information you provide us with, and therefore complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Commonwealth).

E-QUAL is regularly contracted by government and non-government service providers to collect consumer/customer feedback. In order to do this work, E-QUAL often needs to get information about individuals either directly from the individual or from the service provider with the individual's consent. This information generally includes:

  • Name and contact details
  • Opinions
  • The services people us

E-QUAL typically uses this information to prepare a report. Individual names do not appear in these reports, and any information that can identify someone will only be reported with the individual's consent.

E-QUAL does not share individual's contact details with any other person or agency without the individual's consent.

Different contracts may have additional privacy requirements. E-QUAL will provide relevant information to the people involved as needed.

Further information, including E-QUAL's Privacy Policy, is available on request.


1For the purpose of this document, the following definitions apply:
Sensitive information - Includes information about the health or disability of an individual.
Personal information - Any information or opinion which can identify the individual.

"E-QUAL provides advice to organisations about how they can improve their services and facilities."

"E-QUAL provides advice to organisations about how they can improve their services and facilities."