Past Projects

Learning and Development

• Development and delivery of training for volunteers and volunteer organisations on how to be more inclusive of people with disability, 2019-2020.
• Coaching of managers and team leaders for disability service, 2018-2019.
• Development and delivery of disability awareness training sessions for staff in various roles in a variety of organisations, 1995-2019.
• Development and facilitation of LeadAbility program, a leadership program for people with disability and people from the sector, together with Leadership WA, 2015-2017.
• The development and delivery of training on Quality Management Framework and National Standards for Disability Services for Evaluators and Team Leaders for the Disability Services Commission, 2010-2017.
• Development and delivery of workshop for co facilitators with disability, for Avivo, 2016.
• Development and facilitation of a pilot leadership program for people with intellectual disability, for the NDIA, 2015-2016.
• Development and facilitation of introductory workshop for Deafblind Youth Leadership program, 2015.
• The facilitation of the national Leaders for Tomorrow program, a leadership program for people with disability, together with Hunter TAFE NSW, 2011-2014.
• Development and delivery of training on the External Merits Review Support Component for NDIS, 2013.
• Development, delivery and evaluation of “Is there a better way? – positive behaviour support in response to challenging behaviour” together with Developmental Disability WA and Youniverse, 2013.
• Development of training packages for use by certification bodies, about the auditing of employment and advocacy programs for people with disability, 2012-2013.
• Development and delivery of training for the National Disability Advocacy Program third party certification scheme, 2008-2013.
• The delivery of disability employment service auditor training for the Commonwealth government, including as an accredited provider with RABQSA International, 2002-2013.
• The development and delivery of a public speaking course for people with intellectual disability called “Telling my story”, together with National Disability Services, 2011.
• Development and delivery of training for audit personnel involved in the auditing of disability services in Victoria, 2009-2011.
• Development of Disability Awareness Training packages for use by internal training staff, 2006-2011.
• Development and delivery of internal auditor training for various disability employment providers, 2004-2011.
• Facilitation of Partners in Change program, a values based skill development program for support workers, auspiced by Perth Home Care Services, 2009- 2010.
• Provision of workshops for Activ Foundation staff and customers on Protection of Human Rights and Freedom from Abuse and Neglect, 2009.
• Development and delivery of training on implementing the Alternatives to Employment outcomes framework for Getabout and Valued Independent People, 2008-2009.
• Development of accessible information training and augmentative resources to enable people with complex communication needs to participate in consultations and complaints processes, for Rocky Bay, 2008.
• The development, delivery and evaluation of a skill development and social club program “Aim High” for young people with Down Syndrome, 2006-2008.
• The development and delivery of a leadership program “Developing Active Citizens” for people with a disability, together with People with Disability WA, 2006-2008.
• Development and delivery of training for staff on how to use communication tools developed to assist people with complex communication needs to understand and participate in quality assurance processes, for Disability Services Queensland, 2006-2007.
• The development and delivery of a 10 part training package for people with a disability on rights, for Advocacy South West, 2005.
• Provision of training and support to people with disability using employment and advocacy services funded by the Commonwealth, to participate in quality assurance processes, 1993-2005.
• The development of a rights and responsibilities training package for people with disability and their carers, together with People with Disability WA, 2004.
• Facilitation of 24 workshops (two on each Disability Service Standard) for Board, management and staff from disability employment services and advocacy services in WA, 2003.
• Development and delivery of 44 information sessions across WA for over 600 consumers of disability employment services on a range of reforms being introduced by the Commonwealth government, 2002.
• Development and delivery of orientation training for Independent Standards Monitors for the Disability Services Commission, 1997-1998.
• Development and delivery of training for graduates with disability and/or medical conditions, and student support staff, about the transition from university to employment, for Murdoch and the University of WA, 1996.

"E-QUAL provides training for people with a disability about their rights and how to exercise them."

Stakeholder Consultations

• Consultations with staff and customers of Interchange, 2019.
• Consultations with staff and customers of Avivo 2017-2019.
• Consultation with people with disability using various employment and advocacy services, about the quality of their service, 1993-2016.
• Consultation about the proposed NDIS Quality and Safeguarding framework, 2015.
• Consultation on the learning and development practices and gaps in the National Disability Advocacy Program (NDAP) sector, 2013-2014.
• Consultation with NDAP agencies to develop an options paper on better collaboration, 2013-2014.
• Consultation with NDAP agencies to develop an options paper on the collection and actioning of systemic information, 2013-2014.
• Consultation with Citizen Advocacy South Australia clients as part of Strategic Planning, 2012.
• National consultation with supported employees and their families about the proposed vision for Australian Disability Enterprises, 2010.
• Consultation with Activ Foundation clients, primarily people with intellectual disability, and their families to inform the development of a consultation framework for the organisation, 2010.
• Consultation with people with Down syndrome and their families about the Down Syndrome WA Strategic Plan, 2009.
• Consultation with staff and development of quality frameworks for various services, 2002-2008.
• Consultation with clients of various disability services about outcomes and service quality, 1999-2008.
• Consultation with employment service users in WA about the proposed quality strategy for employment services, 2001.
• Together with Donovan Research, national satisfaction survey of clients of disability services, for the Productivity Commission, 1999.
Consultation with carers across Western Australia, including rural and remote consultations, to develop the Carer’s Strategy for the Disability Services Commission in 1997.

"E-QUAL provides advice to organisations about how they can improve their services and facilities."

Reviews, Evaluations and Audits

• Evaluation of Interchange iLearn Learning and Development Strategy, 2019-2020.
• Internal audits for various disability employment and advocacy agencies, 2004-2019.
• Review of Individualised Services program to identify opportunities for improvement, 2018.
• Internal audit of service’s Person Centred Planning process, 2017.
• Review and revision of disability service’s policies and procedures to meet National Disability Services Standards, 2016.
• Review and advice on addressing barriers in the NSW Public Sector Commission recruitment pool process, and provider assessors with disability awareness training, 2016.
• Independent evaluation of service with multiple complaints, 2014.
• Evaluation of the National Disability Advocacy Program (NDAP) quality assurance training – 2012.
• Evaluation of the Volunteer Taskforce transport scheduling trial, 2009-2010.
• Report on evaluation of training on the NDAP third party certification process – 2009.
• Independent monitoring of various services against the Disability Services Standards for the Disability Services Commission (DSC), 1997-2008.
• Evaluation of communication tools developed for people with complex communication needs to understand and participate in quality assurance processes, including field testing, and interviews, for Disability Services Queensland, 2006-2007.
• Review of the feasibility of merging two programs in Kalgoorlie/Boulder, 2007.
• Consultation with young people with disabilities, their families and community youth mentors to evaluate the Community Mentoring Program for Great Mates WA in 2004-2005.
• Evaluation of the training of Audit Teams for the Certification of Disability Employment Services, 2003.
• Evaluation of recreation program for people with disabilities, 2001-2002.
• Audits of evidence for Disability Maintenance Employment Instruments and Disability Pre Employment Instruments, for the Commonwealth government, 2001-2002.
• Management of pool of Independent Standards Monitors for DSC, 1997-2000.
• Audits of various disability employment services as part of the trial of the disability employment service quality assurance system, 2000.
• Evaluation of the individual planning process for the Young People in Nursing Homes project, 1998.
• Review of approaches to satisfaction surveys of clients of disability services, for the Productivity Commission, 1998.
• Review and consultation about consumer participation in the Disability Services Standards for DSC, 1997.
• Review of the transition of graduates with disability and medical conditions to employment, for the Post-Secondary Education Disability Network, 1996.
• Review and report on the development of Community Based Independent Safeguards for people with disabilities using accommodation services in WA, for the Advisory Council for Disability Services WA, 1996.

"E-QUAL provides training for people with disabilities about their rights and how to exercise them."

Resource Development

• The development of the “Quality Toolkit for the National Disability Advocacy Program (NDAP) “– 2012.
• Development of policies and procedures for disability services, 2010-2016.
• Review and update of the “NDAP Quality Assurance Trial Information Kit “– 2009.
• Development of booklets for families, carers and staff, about how to use the Interactive Toolkit, a resource for communicating with people with complex communication needs about the Disability Services Standards and quality assurance, for Disability Services Queensland, 2006-2007.
• Development of “Starting Out – a guide for parents to assist the inclusion of young children with disabilities into community activities and services” for Early Childhood Intervention Australia (WA), 2002.
• Development of the “Quality Systems Resource Package” for the Disability Services Commission (DSC) in 2001.
• Development of “About the Standards”, an illustrated easy English guide to the Disability Services Standards, for DSC, 1998.

"E-QUAL - Enhancing the quality of services for people with a disability."